FAQs

ORDERING

WHAT IF MY IMAGES DIDN’T UPLOAD OR I FORGOT TO UPLOAD THEM?

You can email the photos to us at info@petlegz.com and include your order number in the email.

CAN I SEE A MOCKUP BEFORE IT’S PRINTED?

Sure! We email you the mockups before we go to print. We allow 3 days for you to review. Please make sure to add info@petlegz.com to your safe senders list on your email account.

PHOTO QUESTIONS

DO MY PHOTOS HAVE TO BE PETS OR CAN I UPLOAD PEOPLE TOO?

We can do people’s faces too, and we’ll make a unique one-of-a-kind design with them. NOTE: Please make sure you own the rights to your photos. Any photos submitted of licensed material (actors, movies, super heroes, famous musicians, etc) will be rejected, and refunded.

DO I HAVE TO CROP THE IMAGES?

Nope! We do that for you.

IS THERE A LIMIT TO HOW MANY PHOTOS I CAN UPLOAD?

Yes, the maximum is 10 images per product. We do recommend 2-3 images of one pet so the design does not get too busy.

CAN I GET MORE THAN ONE PET ON MY PRODUCT?

Yes! There’s no limit to how many pets you can put on a product.

SHIPPING

HOW LONG DOES IT TAKE?

For most customers in the USA, It takes 7-10 business days to create your custom pet design, print them, and cut and sew them and ship them to you. For Canadian or international orders, it could take up to 14 business days.

AM I RESPONSIBLE FOR CUSTOM FEES?

If we are shipping your order outside the United States, then you are responsible to pay the custom fees for your country if there are any.

DO YOU SHIP INTERNATIONALLY?

Yes, with the exception of Yemen, North Korea, Somalia and Iran.